Frequently asked questions

A platform for customer-support teams. Your company uploads its knowledge base — policies, product guides, common questions — and Bayan drafts replies grounded in it for your agents, who review them and send them to the customer from the tool they already use.

No. Bayan writes the reply for the agent; the agent reads it, adjusts it if needed and sends it. Nothing reaches a customer without a person deciding to send it.

Support teams of any size — from one person answering a shop’s e-mail to a company with several teams and shared templates. A personal account covers the first; a workspace with seats covers the second.

Arabic and English, fully. The interface is right-to-left in Arabic, knowledge search understands the different ways Arabic words are written, and replies come out in Arabic or English — you choose the default, and a template can override it.

Yes. The free plan includes a monthly allowance of credits, personal templates and a small knowledge base, with no time limit. Paid plans add more credits, larger knowledge bases, brand voice and — on Business — a shared workspace with seats.

PDF, Word (DOCX), plain text, Markdown and CSV files, up to 25 MB each — or write a document directly in Bayan. Scanned PDFs without a text layer cannot be read; export them with text first.

Bayan cleans it, splits it into sections by its headings, and indexes each section for search in Arabic and English. You can review the sections, tidy them with AI, and see the questions each one answers.

Bayan is built to stick to your knowledge. When the answer is not there it says so instead of guessing, and Knowledge insights list the questions that went unanswered so you know exactly what to add.

Upload a new version of the document; the old one is replaced and the sections are re-indexed. Insights show which documents are used most, so you know which ones deserve attention.

In a workspace, a knowledge base can be open to the whole company, limited to a team, or restricted to chosen members. Agents only ever draw on the knowledge they are allowed to see.

A saved way of answering a kind of request — returns, complaints, order status — linked to your knowledge base and, if you like, your brand voice. An agent picks the template and Bayan writes the specific reply from the customer’s message and your knowledge.

A description of how your company sounds: formal or warm, short or thorough, the phrases you use and the ones you avoid. Define it once, switch it on in your templates, and every reply sounds like you.

Always. The reply appears in an editable box; the agent changes what they want, then copies it or inserts it into their e-mail or help desk with one click.

As accurate as your knowledge. Bayan quotes the documents it drew on with every reply, and refuses to invent an answer when the knowledge is silent — which is why keeping the knowledge base current matters more than anything else.

An agent’s history is private to them. Workspace admins see usage figures without the text; whoever manages a knowledge base sees the most frequent questions without the names of who asked them.

From the extension page on this site, for Chrome and Microsoft Edge. Store installs take one click; a direct install goes through the browser’s Developer mode and the page walks you through it. Then click the Bayan icon in the toolbar and sign in.

On any site: e-mail, help desks, chat tools and any text field. Select the customer’s message, open Bayan from the bubble or the toolbar, pick a template, and the reply goes back into the field you were writing in.

No. It runs on the pages you visit so it can appear when you select text, but it sends nothing to Bayan until you choose an action yourself. What you select is the only text it sends.

Yes. Close it on that site from its small ×, or switch it off everywhere in the extension’s settings; selecting a message still brings Bayan up beside it.

A store install updates itself. A directly installed copy tells you when a new version is out, and the extension page walks you through updating.

A personal account is one person with their own templates and knowledge. A workspace is a company: shared knowledge bases and templates, teams, roles, one shared credit balance and a single bill. Each account can own one workspace.

Owners run everything, including billing. Admins manage members, teams, templates and knowledge as far as the owner allows; billing rights are granted separately. Members use the templates and knowledge they were given access to.

Every active member takes a seat. Business includes a set of seats and you buy more as you grow; a disabled member frees their seat at once, and a pending invitation holds a seat until it is accepted or revoked.

Yes. Teams group members so that templates and knowledge can be scoped to them — the sales team’s knowledge base does not have to be visible to the returns team.

Bayan’s usage unit. A typical reply or rewrite costs about one credit; longer or knowledge-based generations cost a little more. You never deal with tokens or model names. Every plan refills its credits monthly.

AI actions pause until the next monthly refill. You can upgrade for a larger allowance, or redeem a prepaid credit card to top up right away. Templates, knowledge and history are never affected.

Cards with a code that adds credits to your account or workspace. Enter the code on the billing page; the credits never expire and are used after your monthly allowance runs out. They are issued by the platform team and sold through partners and events.

Yes, when buying a plan. Enter the code in the plan picker and the price updates before you pay. A coupon may be for one payment, for a number of months, or for every renewal, depending on the offer.

Personal paid plans offer a trial with no card needed, once per account. Workspaces start on a trial of the Business plan when they are created.

Card subscriptions that renew automatically until you cancel, and local payment methods that pay one cycle in advance — nothing is charged automatically with those, and you renew from your billing settings.

At any time from your billing settings. Upgrades apply immediately; a downgrade or cancellation applies at the end of the paid period, and you keep your templates, knowledge and history either way.

On the billing page: every payment appears there with its invoice, whether it was paid by card or a local method.

No. Bayan trains no model on your content. Text goes to the AI provider only to write the result you asked for and to prepare your knowledge, and your documents stay inside your account or workspace.

Two-step verification with an authenticator app or an e-mailed code, an alert whenever a new device signs in, a bounded number of simultaneous sessions, and sign-in with Google or Microsoft if you prefer. Sensitive changes are always confirmed by e-mail.

Yes. A sign-in from a browser or device your account has not used before is announced in the app and by e-mail, with a way to change your password and sign out everywhere.

Documents, templates and history can be deleted at any time from the app. Deleting an account erases the profile and its documents; billing records are kept as the law requires.