Your support team answers from your company’s knowledge, from day one
Instead of weeks of training for every new agent, upload your policies, FAQs and product guides to Bayan. It drafts accurate replies grounded in them for your team, in Arabic and English and in your brand voice, inside the tools your team already uses.
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Customer message
Hi, I bought the device 40 days ago and it has a fault. Can I return it?
Your team’s reply, with Bayan
Hi, and sorry for the trouble. Returns are accepted within 30 days of purchase, but your device is covered by a one-year warranty against manufacturing faults, so we can repair or replace it. Send us your order number and we’ll start right away.
Instead of training every agent from scratch
The knowledge that lived in experts’ heads and scattered files now comes with every agent, in every reply.
Ready from day one
A new agent gives correct answers from their first day, because the knowledge comes with every reply instead of weeks of memorising.
One right answer
Every customer gets the same information whoever replies, in line with your current policy.
No guessing
Bayan is built to stick to your knowledge: when the answer isn’t there, it says so instead of making one up.
Everything your support team needs to answer with confidence
Your company’s knowledge, reply templates and brand voice, in every reply your team writes.
Your company knowledge base
Upload PDF, Word, text and CSV files, or write a document right in Bayan. Each one is split into sections and searched in Arabic and English.
Reply templates linked to your knowledge
Templates for returns, complaints and everyday questions, linked to your knowledge base. Bayan can even draft the template for you.
Inside your team’s tools
With the browser extension, an agent selects the customer’s message on any site, picks the template, and drops the reply in place with one click.
One voice for the whole team
Define your company’s tone once and switch it on in your reply templates, so every reply sounds like you.
Know what your customers ask
Knowledge insights show your most frequent questions and the ones your knowledge had no answer for, so you know what to add.
Arabic first
A full Arabic interface, knowledge search that understands the different ways Arabic words are written, and replies in Arabic or English to match the customer’s message.
How it works
- 1
Upload your knowledge
Policies, FAQs and product guides. Bayan splits them into sections and makes them searchable.
- 2
Set up reply templates
Link company templates to your knowledge and brand voice, then publish them to your team.
- 3
Select the customer’s message
In email, the help desk or any site, then pick the template in the Bayan extension.
- 4
Send an accurate reply
Bayan writes the reply from your knowledge; the agent reviews it and puts it in place in one click.
Bayan inside your team’s tools
Install the extension once. An agent selects the customer’s message in email, the help desk or any site, picks a reply template, and Bayan writes the reply from your company knowledge and puts it in place.
Affiliate programme
Recommend Bayan. Earn when your referrals pay, and again when they renew.
Share your link with your audience. When someone signs up through it and subscribes, you earn a percentage of what they actually pay, at the rates below.
- On the first payment
- 10%Of a referred customer’s first payment, once per customer
- On a plan upgrade
- 10%Of the upgrade charge when that customer moves to a higher plan, once per step up
- On each renewal paymentRecurring
- 5%Of each renewal payment the customer makes, under the terms in force
The same rates apply to personal, business and enterprise plans. No single commission is more than $1,000.00.
Example: one referred customer on the Pro plan, $15.00 a month, who stays subscribed for 6 months
- First payment 10% × $15.00
- $1.50
- 5 renewal payments × 5% × $15.00
- $3.75
- Total commission
- $5.25
- If they upgrade to Business 10% × $120.00
- up to $12.00
An estimate at the current rates and the list price, assuming monthly billing, before the hold period and before any refunds. It is not a promise of income: your commissions depend on who subscribes, what they actually pay and how long they stay. An upgrade is charged pro rata, so its commission depends on what is actually charged. That figure uses the higher plan’s full monthly price, so read it as an upper limit. It is not part of the total.
A commission that recurs
You are paid again when the customers you referred renew, not just once. The terms say how many renewals count.
30-day attribution window
A visitor who clicks your link still counts as your referral if they create their account within 30 days.
Tracking you can see
Your dashboard shows sign-ups from your link, paying customers, and every commission with its status, from pending to paid out.
How it works
- 1
Get your link
Create a Bayan account, join the programme, and copy your personal link.
- 2
Share it
Post it in your content, your newsletter or your reviews.
- 3
Get paid
A commission is credited when the people you referred pay, and again when they renew.
Built for customer-support teams
Seats, roles and teams, shared knowledge and templates, brand voice, analytics and an audit log, in one admin console.
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