Built for customer-support teams
Bring your company knowledge into one place, give every agent replies grounded in it from their first day, and follow the team’s work from one console.
Shared company knowledge
Knowledge bases the whole team can read, managed by the owner and admins: upload, update and archive.
Approved reply templates
Templates start as drafts and go live when they are ready. You choose who sees each one: the whole company or specific teams.
Brand voice
One tone for the whole team, switched on in your reply templates.
Team and permissions
Seats, roles and teams, with admin permissions you set yourself.
Team analytics
Requests and credits per agent and per template, and how the team rated its replies, with nobody’s text shown in analytics.
Knowledge insights
What customers ask most, and the questions your knowledge had no answer for, so you know what to add.